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Provider information and services
Trenitalia
About
Trenitalia is not only Italy's national railroad company but also the country's largest train operator. Trenitalia’s fleet of trains ncludes the high-speed Frecciarossa, Frecciargento and Frecciabianca trains as well as intercity, regional and night trains. Bathrooms and WiFi access are standard on long-distance routes. In most cases, the trains also provide barrier-free access. Trenitalia offers different tickets, which vary in price and flexibility: Base, Economy, Super Economy and Ordinaria. You can even use Trenitalia discount cards on Omio. Make sure to look out for the latest offers from Trenitalia on Omio to score special deals!
Luggage & cancellation policy
Luggage included
2 pieces of hand luggage per passenger included in ticket price
Luggage storage
Overhead racks, luggage areas at end of carriages, and spaces between seat backs
Cancellation Policy
Cancellation policies vary by ticket type
Refund
Full refund provided for canceled trains
Amenities on board the train
Wifi
Food sold onboard
Restaurant car on high-speed trains, trolley service with snacks and beverages, vending machines on some trains
Seat reservation
Optional seat reservation, costs extra except on high-speed trains where it's mandatory and included
Toilets
USB plugs
Accessibility
Wheelchair spaces, accessible toilets, and assistance service available with advance notice
Pets
Small pets in carriers travel free, larger dogs require paid ticket and muzzle, guide dogs travel free
Quiet zone
Overview of Trenitalia
Trenitalia is Italy's national state-owned rail company and the principal train operator in the country. Established in 2000, it plays a vital role in connecting major cities and regions across Italy, and is recognized for its commitment to developing modern, efficient, and comfortable rail travel.
Trenitalia operates a comprehensive fleet of trains, most notably its high-speed "Frecce" (Arrows) services including Frecciarossa, Frecciargento, and Frecciabianca, which connect Italy's main urban centers. The company also provides Intercity and regional (Regionale) trains, ensuring extensive coverage for both long-distance and local journeys.
Beyond Italy's borders, Trenitalia offers international routes, including Eurocity services to Switzerland and Germany (Frankfurt and Munich), Euronight trains to Austria and Germany, and high-speed connections to France in cooperation with SNCF, linking cities such as Milan with Paris. Partnering with Trenitalia outlines Omio’s commitment to high-quality rail travel throughout Italy, providing best-in-class services for travelers through this fantastic country and beyond.
Looking for discounts?
Check out our current Trenitalia promo codes and provider deals to save on your next trip.
Trenitalia FAQs
Everything you need to know to travel with Trenitalia: amenities, cancellation policy, luggage allowance and more
With Trenitalia, you can travel to various destinations across Italy, including major cities like Rome, Milan, Florence, and Venice, as well as regional routes connecting smaller towns and cities.
Trenitalia trains are equipped with wheelchair spaces and accessible toilets, and they offer an assistance service available with advance notice to accommodate passengers with reduced mobility.
Cancellation with Trenitalia depends on the ticket type, as the policies vary; it is recommended to check the specific cancellation terms associated with your Trenitalia ticket.
No formal check-in process is required with Trenitalia; passengers can simply board the train with a valid ticket.
Trenitalia provides compensation if you miss your connection due to a delay.
Refunds for Trenitalia tickets can take approximately 2-4 weeks to process, with Base tickets being refundable after a 20% fee, while Economy and Super Economy tickets are non-refundable.
You have up to four weeks to submit your compensation request with Trenitalia for Base tickets, which are refundable with a 20% fee, while Economy and Super Economy tickets are non-refundable.
If your Trenitalia train is delayed, compensation may be available for connection delays, ensuring passengers are covered for the inconvenience.
If a Trenitalia train is delayed by more than 120 minutes, customers are entitled to a compensation of 50% of the ticket price.
For a train delay with Trenitalia lasting between 60 and 119 minutes, the compensation is 25% of the ticket price.
Trenitalia departures are primarily from major train stations across Italy, such as Roma Termini in Rome and Milano Centrale in Milan.
On Trenitalia trains, passengers can utilize overhead racks, luggage areas at the end of carriages, and spaces between seat backs to store their luggage, with two pieces of hand luggage included in the ticket price.
When traveling with Trenitalia within Italy, a passport is not required for Italian citizens as a valid ID card suffices. However, non-Italian travelers and those crossing international borders by train must carry a passport.
Yes, on Trenitalia trains, small pets in carriers can travel for free, while larger dogs require a paid ticket and must wear a muzzle. Guide dogs can travel for free.
If your train is canceled with Trenitalia, a full refund is provided.
Some Trenitalia tickets, such as those purchased under the 'Flexi' option or tickets with refundable terms specified at purchase, may be refundable. Always review the specific conditions associated with each ticket type for refund eligibility.
Trenitalia trains are equipped with USB plugs for passenger convenience, allowing travelers to charge their devices during the journey.
Subway tickets cannot be purchased onboard Trenitalia trains.
Trenitalia does not offer compensation for delays caused by weather or strikes.
Trenitalia provides WiFi access onboard their trains.
Trenitalia offers quiet zones on some of its trains, providing a peaceful environment for passengers seeking a more tranquil journey.
station information and services
Most popular Trenitalia train stations
Amenities at train station
Wifi
Lockers
Parking
Dining
ATM
Taxis
Accessibility
WC
Hotel
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Deskinformation
Ticket Office Hours
- Mon - Sun: 05:50 - 22:20
Distance to city center
2 kmWifi
- Free WiFi in the station.
Lockers
- Provided by KiPoint and located on the ground floor, on the side of Piazza Luigi di Savoia. It is open every day from 06:00 to 23:00.
Dining
- Venchi
- Panzera Coffee
- Burger King
- Bar Motta
- Caffè Napoli
- VyTA Boulangerie
- Spontini
- Starbucks
- Dispensa Emilia
- McDonald's
- & many more
Accessibility
- Station is wheelchair accessible, has elevators and the Sala Blu, Trenitalia's office of assistance for disabled travelers, is next to Platform 4.
Hotel
- Glam Hotel Milano
- NYX MIlan
- iQ Hotel Milano
Ticket Office
- Mon - Sun: 05:50 - 22:20
Information Desk
- Located next to the ticket office on the ground floor in the shopping gallery.
Public transit options for Milano Centrale
- Metro lines: M2 (green), M3 (yellow)
- Tram lines: 1
- Bus lines: 5, 9, 10, 42, 81, 87, 152, 728, N26, NM2, NM3, Air Bus, Orio Shuttle
- Train lines: FR, FB, EC, Thello, XP2, R28, IC, ICN, RV, R, Regio, Italo
Amenities at train station
WifiLockersParkingDiningATMTaxisAccessibilityWCHotelTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Sun: 04:45 - 01:30
Distance to city center
2 kmWifi
- Free unlimited WiFi.
Lockers
- Luggage lockers are available daily from 06:15 to 22:00. They are located on the first level in Hall 3 on the Rue de Bercy side of the station.
Dining
- Le Train Bleu
- La Fabrique Cookies
- The Grand Comptoir
- Café Pierre Hermé
- Paul
- Starbucks
- Golden Brioche
- Mezzo di Pasta
- McDonald's
- The Prem1er Café
- & many more
Accessibility
- Full accessibility services for all types of disabilities throughout the station, including digital and electronic orientation systems.
Hotel
- Hôtel Parisianer
- Hôtel Locomo
- Hôtel Marceau Bastille
Ticket Office
- Mon - Sun: 04:45 - 01:30
Information Desk
- Located in Hall 1.
Public transit options for Paris Gare de Lyon
- Metro lines: 1, 14
- Bus lines: 24, 57, 61, 63, 72, 77, 91
- Train lines: TGV, RER A, RER D, Transilien R
Amenities at train station
WifiLockersParkingDiningATMTaxisAccessibilityWCHotel
Shower
Lounge
Lost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Desk
Luggage Cartsinformation
Ticket Office Hours
- 6:00 AM - 10:00 PM Monday - Sunday
Distance to city center
1 km
Number of platforms
26Wifi
- Free
Parking
- The car park is open 24/7. Access via Gessnerallee and Sihlquai.
Dining
- Restaurant Au Premier
- Brasserie Federal
Taxis
- Outside the main entrance.
Accessibility
- Elevators, ramps, restrooms.
WC
- CHF 2
Hotel
- Hotel Schweizerhof Zürich
- Hotel St. Gotthard
- Central Plaza Hotel
Shower
- Cost CHF 12
Lounge
- Located in the main hall
Lost and Found Office
- Located in the main hall
Bike Parking
- 1,300 places, mostly covered
Car Rental
- Avis
- Europcar
- Hertz
Information Desk
- Located in the main hall
Luggage Carts
- Free
Station Plan
- Hall 1: main entrance, platforms 3-18 for long-distance trains
- Hall 2: S-Bahn platforms 21-24
- Hall 3: underground S-Bahn platforms 41-44
Public transit options for Zürich HB
- Tram: Lines 3, 4, 6, 7, 10, 13, 14
- Bus: Several lines available
- S-Bahn: Lines S2, S3, S5, S6, S7, S8, S9, S11, S12, S15, S16, S24
Amenities at train station
WifiLockersParkingDiningATMTaxisAccessibilityWCHotelTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Wed: 05:00 - 20:45
- Thu - Sat: 05:00 - 21:45
- Sun: 06:45 - 21:45
Distance to city center
1 kmWifi
- Free unlimited WiFi.
Lockers
- Luggage lockers are available daily from 06:15 to 23:15. They are located near the station's reception desk.
Dining
- Alto Café
- Paul
- Paul The Café
- Starbucks
- Exki
- Sushi Shop
- Carrefour
Accessibility
- Complimentary personalized care is available.
Hotel
- Radisson Blu Hotel Lyon
- Mercure Lyon Center
- ibis Styles Lyon Center
Ticket Office
- Mon - Wed: 05:00 - 20:45
- Thu - Sat: 05:00 - 21:45
- Sun: 06:45 - 21:45
Information Desk
- Located in the station's main hall.
Public transit options for Lyon Part Dieu
- Metro lines: A, B, C, D
- Tram lines: T4, K240, T3, K100
- Bus lines: 2960, C2, C3, C6, C9
- Train lines: TGV, TGV Lyria, TGV INOUI, OUIGO, TER, Intercités, Eurostar, AVE
Amenities at train station
WifiParkingDiningATMTaxisAccessibilityWCHotelTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Fri: 10:00 - 18:00
Distance to city center
1 kmWifi
- Free, unlimited Wi-Fi is available after creating an account and connecting to "CONNECTION."
Dining
- PAUL
Accessibility
- Hearing, mobility, and visual disability assistance. Accessibility available with elevator, ramp or step-free access, barrier-free toilets.
Hotel
- Mercure Lyon Centre Chateau Perrache
- Hotel De Normandie
- InterContinental Lyon-Hotel Dieu
Ticket Office
- Mon - Fri: 10:00 - 18:00
Information Desk
- Information services are available at the ticket office, located in Hall Level 2.
Public transit options for Lyon-Perrache
- Metro lines: A, B, C, D
- Bus lines: 8, 31, 46, 49, 55, 60, 63, S1, C19, C21, C22
- Tram lines: 1, 2
- Train lines: TGV, TGV INOUI, OUIGO, TER Auvergne-Rhône-Alpes, Intercités
Trenitalia destinations
Not sure where to begin your Trenitalia adventure? Check out these popular Trenitalia destinations for travel details and nearby attractions:
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